Billing Terms and Conditions

Last updated: February 25, 2026

These Billing Terms & Conditions govern all payments made to Gludz for products purchased through our website.

By placing an order, you agree to the terms outlined below.

This policy forms an integral part of our Terms of Service.

1. Accepted Payment Methods

We currently accept the following payment methods:

Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

All available payment options are displayed at checkout.

We reserve the right to add, remove, or modify accepted payment methods at any time without prior notice.

2. Currency

All transactions are processed in Great British Pounds (GBP).

Prices displayed on our website are shown in GBP.

We are not responsible for currency conversion fees or exchange rate fluctuations applied by your bank or payment provider.

3. Pricing & VAT

All listed prices include applicable UK Value Added Tax (VAT), unless explicitly stated otherwise.

The price displayed at checkout is the final amount payable for the selected products.

We reserve the right to update pricing at any time prior to order confirmation.

In the event of:

• Obvious pricing errors
• Technical malfunctions
• Incorrect promotional application

We reserve the right to cancel the affected order and issue a full refund.

4. Payment Timing & Authorisation

Full payment is required at the time of purchase.

By submitting payment details, you confirm that:

• You are legally authorised to use the selected payment method
• The billing information provided is accurate and complete
• Your payment provider will honour the transaction

Orders will not be processed or dispatched until payment has been successfully authorised.

If payment fails, is declined, or cannot be verified, the order will not be confirmed.

5. Secure Payment Processing

All transactions are processed through secure, encrypted payment gateways using SSL technology and industry-standard security protocols.

Gludz does not store full credit or debit card numbers on its servers.

Payment providers may conduct independent fraud and security checks prior to authorising transactions.

6. Fraud Prevention & Transaction Verification

To protect customers and prevent unauthorised activity, we may:

• Conduct automated fraud screening
• Perform risk-based transaction analysis
• Request additional identity verification
• Temporarily place orders on hold
• Cancel transactions suspected of fraud

We reserve the right to refuse or cancel any transaction where fraudulent, abusive, or unauthorised activity is reasonably suspected.

Where an order is cancelled for security reasons, a full refund will be issued to the original payment method.

7. Order Confirmation & Contract Formation

A legally binding contract is formed only when:

• Payment has been successfully processed, and
• An order confirmation email has been issued

Receipt of payment alone does not constitute acceptance of the order.

We reserve the right to refuse or cancel any order prior to confirmation in accordance with our Terms of Service.

8. Refund Processing

Refunds are governed by our Return & Refund Policy.

Where a refund is approved:

• Funds will be returned to the original payment method
• Refunds are processed within 7 business days of approval

Banks, card providers, or digital wallet services may require additional processing time.

We are not responsible for delays caused by financial institutions.

Refunds cannot be issued to alternative payment methods unless legally required.

9. Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback.

In the event of a chargeback or payment dispute, we reserve the right to:

• Contest the dispute with supporting documentation
• Provide proof of delivery confirmation
• Provide order verification records
• Provide fraud screening data
• Provide communication logs

Unjustified or abusive chargebacks may result in:

• Account suspension or restriction
• Refusal of future orders
• Recovery action where legally appropriate

Fraudulent chargebacks may be reported to the relevant authorities.

10. Failed, Reversed, or Recalled Payments

If a payment is:

• Reversed
• Recalled
• Charged back
• Later deemed unauthorised

after goods have been dispatched, we reserve the right to:

• Recover the outstanding balance
• Suspend associated accounts
• Restrict future transactions
• Pursue recovery through lawful means

11. Promotional Pricing & Discount Codes

Promotional codes:

• Must be applied at checkout
• Cannot be applied retrospectively
• May be subject to separate promotional terms
• May be withdrawn or modified at any time

We reserve the right to cancel orders where promotional abuse, code manipulation, or system exploitation is detected.

12. Billing Address Verification

For security purposes, the billing address provided must match the address registered with the payment provider where applicable.

We reserve the right to cancel orders where billing verification fails.

13. Errors & Technical Issues

In the event of:

• Website system malfunction
• Incorrect pricing display
• Payment gateway errors
• Duplicate transactions

We reserve the right to cancel affected orders and issue a full refund.

Where duplicate payments occur, refunds will be processed promptly once verified.

14. Governing Law

These Billing Terms & Conditions are governed by the laws of England and Wales.

Nothing in this policy limits your statutory rights under:

• The Consumer Rights Act 2015
• The Consumer Contracts Regulations 2013

If any provision conflicts with applicable law, statutory rights will prevail.

Store Information

Operating Name: Gludz
Email: support@gludz.com
Address: 1 Hunter Boulevard, Holmewood, Lutterworth, LE17 4XN, United Kingdom
Phone: +44 7418 353795
Customer Service Hours: Monday–Friday | 09:00–17:00 (GMT – London)
Response Time: 12–24 business hours